Introduction
Jewel.co is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website jewel.co.
This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
Data Controller:
Jewel.co
15 King's Road
Chelsea, London
United Kingdom
Email: hello@jewel.co
Phone: +12345689
1. Information We Collect
1.1 Personal Information You Provide
Account Information: Name, email address, password, phone number, billing and shipping addresses
Order Information: Purchase history, product preferences, custom framing specifications, payment information
Communication Information: Customer service correspondence, reviews, feedback, survey responses, marketing preferences
Custom Project Information: Photos of jewelry items, design specifications, special instructions, measurements
1.2 Information Automatically Collected
Technical Information: IP address, browser type and version, operating system, device type, screen resolution, time zone
Usage Information: Pages visited, time spent on pages, click-through data, referring website, search terms, date and time of visits
Location Information: Approximate geographic location based on IP address
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies. Please see our Cookie Policy for detailed information.
1.4 Information from Third Parties
We may receive information from payment processors, delivery partners, social media platforms, marketing partners, fraud prevention services, and analytics providers.
2. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
Contract Performance: Processing necessary to fulfill orders and provide services
Consent: Marketing communications, cookies, and optional features
Legitimate Interests: Website security, fraud prevention, business analytics, improving services
Legal Obligation: Compliance with tax, accounting, and legal requirements
3. How We Use Your Information
3.1 Order Processing and Service Delivery
Process and fulfill orders
Communicate about order status and delivery
Handle custom framing projects
Process payments and prevent fraud
Provide customer support
3.2 Marketing and Communications
Send promotional emails (with your consent)
Personalize marketing content
Notify you about new products or services
Send newsletters and updates
You can opt out of marketing communications at any time.
3.3 Website Improvement
Analyze website usage and performance
Identify technical issues
Test new features
Improve user experience
3.4 Security and Fraud Prevention
Detect and prevent fraudulent activity
Protect against security threats
Verify identities
Investigate violations
4. How We Share Your Information
We do not sell your personal data. We may share your information with:
4.1 Service Providers
Payment processors (Stripe, PayPal)
Shipping partners (Royal Mail, DPD)
Email service providers
Cloud hosting providers
Analytics services (Google Analytics)
Customer service platforms
4.2 Legal Requirements
We may disclose information when required by law or to protect our rights and user safety.
4.3 With Your Consent
We may share information with third parties when you explicitly consent.
5. International Data Transfers
Your data may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards through Standard Contractual Clauses and other approved transfer mechanisms.
6. Data Retention
Account Information: Retained while your account is active, plus 2 years after closure
Order Information: Retained for 7 years to comply with tax requirements
Marketing Data: Retained until you unsubscribe
Website Usage Data: Typically retained for 2 years
Custom Project Files: Retained for 3 years after completion
7. Your Privacy Rights (UK GDPR)
You have the following rights:
Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restriction: Request restriction of processing
Right to Data Portability: Receive your data in machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with the ICO
How to Exercise Your Rights
Email: hello@jewel.co with subject "Data Privacy Request"
Phone: +12345689
Mail: Jewel.co, 15 King's Road, Chelsea, London, UK
We will respond within 30 days of verification of your identity.
8. Data Security
We implement appropriate technical and organizational measures:
Technical Measures:
SSL/TLS encryption
Encryption of sensitive data at rest
Secure password hashing
Regular security updates
Firewall and intrusion detection
Regular security audits
Your Responsibility:
Use strong, unique passwords
Keep login credentials confidential
Log out after using shared devices
Report suspected security breaches
9. Children's Privacy
Our Website is not intended for children under 18. We do not knowingly collect data from children.
10. Marketing Communications
With your consent, we send promotional offers, new product announcements, personalized recommendations, and newsletter updates.
How to Opt Out:
Click "unsubscribe" in any marketing email
Update preferences in your account settings
Contact us at hello@jewel.co
11. Contact Us
Jewel.co
15 King's Road
Chelsea, London
United Kingdom
Email: hello@jewel.co
Phone: +12345689
Hours: Monday-Friday, 9am-6pm GMT